WS Form PRO - Zendesk

Customer inquiries submitted through website forms can require extra work to enter and organize in a support system. WS Form PRO – Zendesk connects those submissions with Zendesk so teams can create tickets from form entries. This gives support staff a way to manage form-based requests within their Zendesk workflow and keep relevant customer information alongside each interaction.

The integration can also update ticket status and synchronize customer information between WS Form and Zendesk. Custom field mapping lets you choose how form data corresponds to Zendesk ticket fields, while conditional logic can determine when a ticket is created or updated. Connect multiple WS Forms to handle different kinds of inquiries through the same Zendesk account.

Features

• Create tickets from forms: Automatically create Zendesk tickets from WS Form submissions so website inquiries can enter your support workflow as tickets.
• Update ticket status: Sync ticket status updates between WS Form and Zendesk to track the progress of support requests.
• Sync customer information: Synchronize customer information between WS Form and Zendesk, including contact details and communication histories.
• Map ticket fields: Choose how WS Form data maps to Zendesk ticket fields, directing relevant form information to the corresponding fields.
• Connect multiple forms: Connect multiple WS Forms to Zendesk so different types of customer inquiries can be handled through your forms.
• Use conditional logic: Set conditions that determine when Zendesk tickets should be created or updated based on form logic.

Best for

• Businesses managing website support inquiries
• Teams using WS Form and Zendesk
• Sites with multiple customer inquiry forms