SupportCandy Schedule Tickets

Routine maintenance, backups, and audits can be easy to overlook when each task depends on someone creating a ticket by hand. SupportCandy Schedule Tickets automatically generates recurring tickets, giving teams a way to track repeated work through their SupportCandy customer service workflows.

Administrators can choose daily, weekly, monthly, or yearly schedules and set specific recurrence patterns, such as selected weekdays or a particular week of the month. Schedules can have a start date and can end after a set number of occurrences or on a chosen date. This suits teams that need recurring tasks recorded in their support system.

Features

• Automatic ticket creation: Generate support tickets automatically at scheduled intervals, reducing the need to create each recurring task by hand.
• Flexible recurrence patterns: Set daily, weekly, monthly, or yearly ticket schedules, including intervals such as every few days or selected weekdays.
• Specific calendar rules: Schedule tickets for detailed patterns, including every working day or a particular weekday in a specific month.
• Start and end controls: Choose when ticket generation begins and ends, including an end date, a set number of occurrences, or no end date.
• Ticket assignment: Automatically assign scheduled tickets to teams so recurring work is visible and can be tracked in the support workflow.
• Schedule management options: Disable a schedule when it is no longer needed, or clone one to create another schedule based on its settings.

Best for

• SupportCandy customer service teams
• Businesses tracking recurring maintenance
• Teams scheduling backups and audits