SupportCandy - Productivity Suite

Support teams often handle tickets with several steps, recurring questions, and competing priorities. This plugin adds tools for organizing that work within SupportCandy. Agents can break ticket tasks into checklist items, track priorities with to-do lists, and use reusable templates for common issues.

Teams can pin important tickets so they stand out in the support queue. Checklists and notes can also be shared within tickets to help agents coordinate their work. The suite is designed for customer support operations, from small teams to larger support departments that want a more organized way to manage ticket tasks.

Features

• Ticket checklists: Break support work into checklist steps within a ticket, giving agents a way to track the tasks involved in resolving an inquiry.
• Ticket to-do lists: Agents can keep track of daily priorities directly within the ticket interface and follow their tasks as they work.
• Reusable templates: Create templates for common support issues and reuse them when responding, reducing the need to type the same information repeatedly.
• Pinned tickets: Pin important or high-priority tickets to the top of the support queue so they are easier for agents to spot.
• Shared ticket notes: Share checklists and notes directly within tickets to help support team members coordinate around customer inquiries.
• SupportCandy workflow tools: The suite is designed for SupportCandy and brings its checklists, to-do lists, templates, and ticket pinning into the support workflow.

Best for

• Customer support teams using SupportCandy
• Small customer service teams
• Support departments managing many tickets