SupportCandy Print Tickets

Support teams may need a paper copy of a customer conversation for a meeting, review, or offline record. This add-on adds ticket printing to a SupportCandy helpdesk, so customers and agents can create a PDF of an individual ticket. You can control whether customers have access to printing and choose to show or hide the print button on the thank you page.

Set up the printed page with a custom header, footer, and ticket body. Macros act as placeholders that insert ticket information, including the ticket ID, status, and customer name. Use the layout to include details that suit your support process, then provide printer-friendly PDFs for filing or sharing ticket conversations.

Features

• Print tickets as PDFs: Customers and support agents can create PDF copies of individual tickets for offline review, sharing, or record keeping.
• Control customer printing: Choose whether customers can use ticket printing, giving you control over access to printed ticket details.
• Thank you page button: Show or hide the print button on the thank you page to suit the way customers use your support site.
• Customize page header: Add a custom header to printed tickets, with space for a logo, contact information, or a message.
• Customize page footer: Set the print page footer to include details such as disclaimers, support hours, or other custom text.
• Add ticket details with macros: Edit the ticket body template with placeholders that insert information such as ticket ID, status, and customer name.

Best for

• SupportCandy helpdesk sites
• Businesses keeping paper ticket records
• Support teams sharing tickets offline