SupportCandy Export Ticket

Support teams often need ticket records for reporting, analysis, or sharing with others. SupportCandy Export Ticket lets you export tickets from the ticket list as CSV files, using the filters already applied to that view. For example, the export can reflect criteria such as category, status, or priority, so the file contains tickets relevant to the task at hand.

You can select the ticket fields to include and set their order, with separate configurations for agent and customer views. Export permissions can also be assigned to user roles, including agents, registered users, and guests. The export option is available through the List Actions menu on the ticket list page, making the add-on a fit for sites that manage support records through SupportCandy.

Features

• CSV ticket exports: Export tickets from the ticket list as CSV files for reporting, data analysis, or sharing ticket records with others.
• Current view filters: Exports follow the filters applied to the ticket list, including criteria such as category, status, or priority.
• Choose export fields: Select which ticket fields appear in the CSV, then arrange them in the order that suits your reporting needs.
• Separate view settings: Set up export fields separately for agent and customer views to suit internal teams or customer-facing reports.
• Role-based permissions: Control which user roles can export tickets, including agents, registered users, guests, or other user groups.
• Ticket list access: Run an export from the List Actions menu on the ticket list page within the SupportCandy helpdesk.

Best for

• Support teams preparing ticket reports
• Administrators managing helpdesk records
• Managers reviewing customer support activity