SupportCandy Automatic Close Tickets

Inactive tickets can remain in a support queue after a customer stops responding, making it harder for a team to focus on current requests. This plugin automates ticket closure after a specified period of inactivity. Administrators choose the inactivity timeframe and the ticket statuses that qualify, so the rules can match the support workflow.

Before a ticket closes, the plugin can send customers scheduled warning emails. These reminders give customers a chance to respond before closure and help keep them informed about the ticket's status. The settings are managed from the WordPress dashboard, and the add-on works within the SupportCandy ticketing system.

Features

• Close inactive tickets: Automatically close tickets after they have gone unanswered for the inactivity period set by an administrator.
• Choose monitored statuses: Select which ticket statuses qualify for automatic closure, so the process follows the support team's chosen workflow.
• Set inactivity periods: Define how many days of inactivity pass before a ticket closes, adapting the rule to the team's support process.
• Schedule warning emails: Send customers multiple warning emails before their tickets close, giving them notice and an opportunity to respond.
• Manage settings in WordPress: Configure the automatic closure options from the WordPress dashboard, including inactivity timing and monitored ticket statuses.
• Works with SupportCandy: Use the add-on within the SupportCandy ticketing system to apply automatic closure rules to support tickets.

Best for

• Support teams managing customer tickets
• Businesses using the SupportCandy ticketing system
• Administrators managing inactive ticket queues