SupportCandy - Webhooks

SupportCandy – Webhooks sends HTTP requests to specified URLs when support activity matches the events you select. This can include ticket creation, status changes, agent assignments, replies, private notes, and changes to category or priority. It gives support teams a way to pass updates to connected applications as work happens, rather than tracking every event and relaying it by hand.

Choose which events trigger requests to fit the needs of your support workflow. Webhook notifications can connect a SupportCandy system with external tools such as CRMs, chat apps, monitoring tools, or internal dashboards. The plugin also supports notifications for SLA risks and breaches, helping teams keep those ticket events visible alongside other support activity.

Features

• Event-based requests: Send HTTP requests to specified URLs when selected support events occur, including ticket creation, status changes, or agent assignments.
• Custom event triggers: Choose which support events trigger outbound requests so notifications reflect the activity your team wants to track.
• Ticket activity coverage: Trigger notifications for ticket replies, private notes, and changes to ticket categories or priorities.
• External tool connections: Send support event data to external platforms such as CRMs, chat apps, monitoring tools, or internal dashboards.
• SLA event alerts: Send notifications when tickets risk missing or breach their service level agreements, keeping those events visible to your team.
• Ticket status updates: Use ticket status changes as triggers to share support progress with other applications connected through webhook URLs.

Best for

• SupportCandy sites connecting ticket activity to external tools
• Support teams tracking assignments, replies, and status changes
• Teams monitoring SLA risks and breaches