SupportCandy FAQ Integration

Customers may submit a support ticket when they cannot find an answer to a common question. This add-on brings FAQ content into a SupportCandy helpdesk, giving customers a place to look for answers within the support environment. It is suited to businesses that want self-service information available alongside their ticket support.

The integration works with Ultimate FAQ and Arconix FAQ, so existing FAQ content can be used within the helpdesk instead of being duplicated. FAQs and support tickets can be managed within the same support platform, making this a fit for WordPress sites that use SupportCandy and either of these FAQ plugins.

Features

• Connect FAQ plugins: Link Ultimate FAQ or Arconix FAQ with a SupportCandy helpdesk to make existing FAQ content accessible within the support environment.
• Help customers self-serve: Give customers access to FAQ answers in the helpdesk, so they can look for information before submitting a support ticket.
• Use existing FAQ content: Bring content from supported FAQ plugins into the helpdesk, helping avoid the need to duplicate FAQ entries.
• Manage support in one place: Keep FAQ content and support tickets within the SupportCandy support platform for a unified helpdesk workflow.
• Connect with minimal setup: The add-on requires minimal configuration to connect FAQ content with the SupportCandy helpdesk.

Best for

• WordPress businesses using SupportCandy
• Support teams with frequent customer questions
• Sites using Ultimate FAQ or Arconix FAQ