SupportCandy Satisfaction Survey

SupportCandy Satisfaction Survey helps support teams collect feedback tied to resolved tickets. Administrators can set survey invitations to go out by email after a chosen number of days, with customizable email templates and rating options. Customers select a rating and can add comments on a dedicated page, giving teams both a score and written feedback about the support experience.

Feedback is available in the WordPress admin area and alongside ticket details. The Customer Feedback menu includes responses with filters for rating or date, while ticket widgets display ratings and comments. Teams can also filter the ticket list by satisfaction rating and set a confirmation message for each rating. The plugin suits sites using SupportCandy to manage customer support.

Features

• Scheduled survey emails: Send customizable survey emails automatically after a chosen number of days following ticket closure, so customers can rate their support experience.
• Custom rating options: Set the rating categories customers can choose from, such as Terrible, Bad, Good, and Excellent, to match your feedback process.
• Optional written feedback: After choosing a rating, customers can leave additional comments on a dedicated page to explain their experience.
• Survey on ticket closure: Optionally show a feedback survey when customers close their own tickets, allowing them to share an immediate rating.
• Feedback filters: Review responses in the Customer Feedback admin menu and filter them by rating or date to find relevant customer input.
• Ratings in ticket details: View each ticket's rating and customer feedback in its ticket widget, and filter the ticket list by satisfaction rating.
• Rating confirmations: Set a personalized thank-you or confirmation message for each rating to acknowledge customers after they submit feedback.

Best for

• Sites using the SupportCandy helpdesk plugin
• Customer support teams reviewing ticket feedback
• Businesses collecting ratings and comments after support