Awedesk Pro (Almighty Support Pro)

Version 1.9.4

• Security Security release: please update as soon as possible.
• New A way back from "Mark as spam": "Not spam" removes the mark, and can unblock the sender and restore the ticket from trash. Also as a bulk action.
• New Spam Quarantine: "Unblock Sender" takes a sender off the spam blocklist.
• New AweCommerce portal Support tab.
• New AweCommerce license keys shown in the ticket sidebar, matching the EDD view.
• New AweCommerce license keys are recognised and routed to the AweCommerce store.
• New 12 new languages: Chinese (Simplified), Dutch, French, German, Hungarian, Indonesian, Italian, Japanese, Polish, Portuguese (Brazil), Russian and Turkish. Spanish is now complete.
• Improved Plugin update payload now carries product icons, banners and tested/requires metadata.
• Improved The license notice can be dismissed, with a daily per-admin snooze.
• Improved The mobile app shows Awedesk in the app's language, even when WordPress has no language pack for it.
• Improved E-mails are written entirely in the site's language, whoever triggers them.
• Improved Dates and times are translated without a WordPress language pack.
• Improved Regional languages (e.g. de_CH, es_MX, pt_PT) fall back to the nearest shipped translation.
• Improved A site's own partial translation in wp-content/languages/plugins replaces only the strings it has; the rest come from Awedesk's own translation instead of turning English.
• Improved Marking a ticket as spam remembers what it changed, so it can be undone, and no longer shows a success popup afterwards.
• Improved Repeated failed logins from the mobile app are throttled.
• Improved Removed the unused "Needs attention" flag and the dashboard's "Overdue" figures that depended on it.
• Fixed Customers can only reach their own tickets, messages, private notes and attachments; actions are always attributed to the logged-in user; ticket queries are fully parameterised; visitors can no longer change tickets.
• Fixed REST requests are always checked against the user WordPress authenticated, so a crafted link can no longer act with a logged-in admin's or manager's rights.
• Fixed Managers can no longer grant the admin or manager role, or change or remove admins and managers.
• Fixed Only an administrator can reset the e-mail templates, and ticket preferences (spam marks, locks) can no longer be wiped from a link.
• Fixed Only managers and admins can empty the trash.
• Fixed The agents list is staff-only, and customers see only basic department details.
• Fixed Values from licensing and store data are escaped in the staff ticket sidebar.
• Fixed E-mail piping no longer writes user details to the PHP error log.
• Fixed Agents only see tickets from their departments in ticket lists, counts, direct links and assignment.
• Fixed Customers can no longer close or reopen tickets through the app when the settings forbid it.
• Fixed Guest accounts are only created when guest tickets are enabled.
• Fixed Close and reopen e-mails respect the recipient's e-mail preferences.
• Fixed Spam marks are no longer cut short and lost on sites first installed before 1.9.3.
• Fixed Fatal error on the Better Messages 3 settings screen, caused by a helper being re-declared when another plugin re-ran wp_head.
• Fixed Agent-only system messages are no longer shown to the customer.
• Fixed The license expiry date is no longer rendered as today's date.
• Fixed Plugin updates are detected from cron and every dashboard visit, without a wordpress.org request on each Plugins screen load.
• Fixed Mobile push tokens record their platform, so de-registering a device works.
• Fixed Logging out of the mobile app removes only that phone's push notifications (requires app 3.1.0).
• Fixed The schema self-heal no longer ran dbDelta() on every request.
• Fixed The AweCommerce and WooCommerce integrations no longer rebuild the page cache on every request.
• Fixed Messages with more than 10 links no longer have some links replaced by others.
• Fixed A confirmation dialog no longer stays unclickable after "Mark as spam" is cancelled, and Spam Quarantine's Delete stays available after another action.
• Fixed Links inside messages keep their underline.
• Fixed Fresh installs use the green Awedesk accent color.
• Fixed Assorted styling fixes for popular WordPress themes across the ticket view, navbar, sidebar and form inputs.

Earlier versions

• 1.9.3 (14 May 2026): 3 new, 1 improved
• 1.6.0 (4 November 2024): 2 new, 7 improved, 6 fixed
• 1.5.2 (12 August 2024): 3 new, 2 improved, 2 fixed