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PluginUpdated

WooCommerce Help Scout

by WooCommercev4.0.8Unlimited sites

WooCommerce Help Scout by WooCommerce is a WordPress plugin that connects a WooCommerce store with a Help Scout mailbox.

Product facts

Version
4.0.8
Released
13 October 2026
Type
Plugin
Licence
GPL
Included in
Every plan, or $8.79 / year on its own

Overview

The plugin brings WooCommerce order and customer details into Help Scout, where store teams can manage support conversations. Staff can start a conversation from an individual order page, making it easier to address questions about a specific purchase within the support workflow.

Customers can use support forms placed around the site and view or reply to ongoing conversations from their My Account area. Store teams can also turn blog comments into support tickets, giving customer questions and complaints a place in the Help Scout mailbox.

Features

  • Help Scout mailbox connection: Connect a WooCommerce store to a Help Scout mailbox to manage support tickets and customer conversations from the mailbox.
  • Order-based conversations: Start a support conversation from an individual WooCommerce order page to discuss questions related to that purchase.
  • Embedded support forms: Place Help Scout contact forms around the website with a shortcode, giving customers a way to reach support from different pages.
  • Customer conversation tracking: Let customers view and reply to their ongoing support conversations from the My Account area of the store.
  • Blog comment tickets: Convert customer inquiries or complaints posted as blog comments into support tickets for handling in Help Scout.
  • Form appearance controls: Use CSS support to adjust the appearance of Help Scout forms to suit the store's design and branding.

Best for

  • WooCommerce stores using Help Scout
  • Store teams handling order-related support
  • Online shops offering account-based ticket tracking

Changelog

Version 4.0.8 — 12 October 2026

  • Fixed PLUGINS-3488 - Improved Help Scout security by restricting conversation viewing and replies to the logged-in customer who owns the conversation, requiring manage_woocommerce permission for customer lookup, and validating store manager authentication and OAuth state before connecting Help Scout.

Earlier versions

  • 4.0.7 (26 July 2026): 1 fixed
  • 4.0.5 (15 March 2026): 1 improved
  • 4.0.4 (24 December 2025): 1 fixed

FAQ

Is WooCommerce Help Scout free?

The code of WooCommerce Help Scout is licensed under the GPL, so anyone may use, change and share it. GPL 247 is a paid service: a plan or a purchase of WooCommerce Help Scout gives you the download and its updates. The developer's own support, licence key and online services are not included.

Which version of WooCommerce Help Scout is this?

Version 4.0.8, released 13 October 2026. New versions appear here when the developer publishes them.

How do I update WooCommerce Help Scout?

Install GPL 247 Updater on your site and paste your key from My Account. It installs new versions of WooCommerce Help Scout for you.

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