User Switching for WooCommerce

Store staff sometimes need to see the shop as a customer does, help with an account issue, or enter an order for someone who placed it by phone. This plugin lets admins and managers switch to customer accounts from the front end of a WooCommerce store. They can work within that customer session to review the shopping experience and handle tasks on the customer's behalf.

Access is limited to users who can edit other users, and they can switch only to accounts with the same or lower capabilities. A visible reminder identifies the account currently in use, and a switch-back option returns staff to their original account. The plugin uses WordPress cookie authentication and nonce security systems to help protect account switching.

Features

• Switch from the storefront: Switch to a customer account from the front end of the store, so staff can assist shoppers without navigating away from the storefront.
• Permission-based access: Only users with the ability to edit other users can switch accounts, keeping the tool limited to permitted store staff.
• Capability restrictions: Staff can switch only to accounts with the same or lower capabilities, helping protect customer data and account permissions.
• Handle customer orders: Act as a customer to add products to their cart and create orders on their behalf, including for phone orders or manual invoicing.
• Account status reminder: A descriptive reminder on the storefront shows which account staff are acting as, helping them keep track during a session.
• Return to your account: Use the switch-back option to return to the original admin account after helping a customer or completing an order.
• WordPress security systems: The plugin uses WordPress cookie authentication and nonce security systems to protect against unauthorized account switching attempts.

Best for

• WooCommerce stores handling phone orders
• Store admins troubleshooting customer accounts
• Managers assisting shoppers from the storefront