SupportCandy LMS Integration

Course-related questions can be harder to handle when the information agents need sits in a separate learning platform. This add-on links supported LMS plugins with SupportCandy, so customers can select a course when they submit a ticket. Agents can then review relevant course and learner details as they respond.

The integration adds two custom field types to ticket forms: LMS Course and LMS User Course. These fields capture course selections and help agents view details such as enrollment, subscription history, purchase history, and course progress within the ticket interface. It suits course providers using LifterLMS, Tutor LMS, or LearnPress LMS with SupportCandy.

Features

• Connect LMS platforms: Link LifterLMS, Tutor LMS, or LearnPress LMS with SupportCandy to bring learner support into the helpdesk workflow.
• Add course fields: Add LMS Course and LMS User Course field types to ticket forms, giving customers ways to identify the course related to a request.
• Review course progress: Agents can view course progress and enrollment information from within support tickets when responding to learner questions.
• See purchase details: Ticket information can include subscription history and purchase history, giving agents context about a learner's course activity.
• Let learners select courses: Customers can choose a course or user course while submitting a ticket, helping connect their request to the relevant learning content.
• Use ticket-based support: Course and learner details appear in the ticket interface, so agents can refer to them while handling support requests.

Best for

• Online course providers using SupportCandy
• LifterLMS, Tutor LMS, or LearnPress LMS sites
• Support teams handling learner questions