WooCommerce Support Ticket System

Customer questions can arrive through scattered messages and inboxes, making it harder to keep track of each request. This plugin adds a ticketing system to a WooCommerce store, so customers can submit inquiries without leaving the site. They can connect a ticket to an order, helping administrators understand which purchase the request concerns.

Store administrators can view, organize, assign, and respond to support tickets through the WooCommerce dashboard. Ticket fields can be customized to collect information relevant to customer requests, and team members can be assigned tickets for collaboration. Automatic email notifications inform customers and support agents about ticket creation, replies, and resolutions.

Features

• Customer ticket submissions: Customers can create support requests from the store about their orders, products, or other inquiries.
• Order-linked tickets: Connect a support ticket to a specific WooCommerce order so administrators can review the purchase related to an issue.
• Automatic email alerts: Send email notifications to customers and support agents when tickets are created, receive replies, or are resolved.
• Ticket management dashboard: Administrators can organize, prioritize, track, and respond to support tickets within the WooCommerce dashboard.
• Custom ticket fields: Adjust the ticket submission form to collect information that is relevant to the customer support request.
• Team ticket assignment: Assign support tickets to different team members and collaborate internally on customer inquiries.

Best for

• WooCommerce online stores
• Store owners handling customer inquiries
• Support teams managing order-related tickets