AutomatorWP - Awesome Support

Support teams often repeat the same steps when tickets are submitted, change status, or get resolved. This plugin connects Awesome Support with AutomatorWP so you can set up workflows that respond to ticket and user activity. Automations can handle ticket tasks, update user information, and send notifications, giving support teams a way to coordinate routine actions through their WordPress site.

Create workflows using triggers and actions tailored to your support process. The listed triggers include ticket status changes, new ticket submissions, and user role updates. Actions can include assigning, updating, or closing tickets, sending email or on-site notifications, and changing user profiles. The plugin suits sites that use both Awesome Support and AutomatorWP to manage support tasks.

Features

• Ticket task automation: Set workflows to assign, update, or close support tickets based on conditions you define.
• Ticket event triggers: Start an automation when a new ticket is submitted or a ticket's status changes.
• User role triggers: Use user role updates as workflow triggers for support-related automations.
• User profile updates: Set automations to update user profiles when tickets are resolved or new information is submitted.
• Support notifications: Send automatic email or on-site notifications to keep support agents and customers informed.
• Custom workflows: Combine triggers and actions to build support automations suited to your site's workflow.

Best for

• WordPress sites using Awesome Support
• Support teams automating ticket tasks
• Site owners managing support workflows