Directorist - HelpGent Integration

Directory visitors and business owners may need help while browsing listings or managing their presence on a site. This plugin connects a Directorist directory with HelpGent so users can reach the support team through chat or submit a ticket without leaving the directory. It suits local business directories, service marketplaces, and niche listing sites that want support channels alongside their listings.

The integration brings chat and ticket creation into the directory experience. Site owners can tailor chat and ticket settings to their brand and service policies, while visitors and business owners have a way to ask for assistance. The chat and ticket systems are designed for mobile devices, making this a fit for directories where users may seek support from a phone or tablet.

Features

• Real-time chat: Let visitors and business owners contact the support team through real-time chat within the Directorist directory site.
• Ticket submission: Give users a way to submit detailed support tickets from the directory site for organized issue tracking.
• Custom support settings: Adjust chat and ticket settings to reflect the site's brand and service policies.
• Mobile-ready support: The chat and ticket systems are optimized for mobile devices, so users can access support on phones and tablets.
• Directorist connection: Connect HelpGent customer support with a Directorist-powered directory, bringing support channels into the directory experience.

Best for

• Local business directory owners
• Service marketplace operators
• Niche listing site managers