Gravity Forms Help Scout

The plugin sends entries from Gravity Forms to Help Scout, where they become support tickets for your team to manage. This gives businesses a way to handle questions submitted through website forms inside their help desk. Tickets can be routed to a designated Help Scout mailbox or assigned to a specific user.

You can use merge tags to shape the ticket content and provide support agents with context from the form submission. Conditional logic lets you create tickets only when entries meet selected criteria. The plugin can also update customer details in Help Scout profiles when a form is submitted, keeping information connected to the support workflow.

Features

• Create support tickets: Turn Gravity Forms submissions into Help Scout support tickets, bringing website inquiries into the team's help desk.
• Route to mailboxes: Send new tickets to designated Help Scout mailboxes so incoming requests reach the appropriate support queue.
• Assign ticket owners: Direct tickets to specific Help Scout users for individual handling and accountability within the support team.
• Customize ticket content: Use merge tags to define ticket content and include details from a form submission for support agents.
• Update customer profiles: Update customer details in Help Scout profiles when someone submits a form, keeping profile information current.
• Apply conditional logic: Set conditions for ticket creation using Gravity Forms conditional logic, so only qualifying submissions become tickets.

Best for

• Businesses handling website inquiries through Gravity Forms
• Customer support teams using Help Scout
• WordPress sites that route form requests to support staff