YITH Pending Order Survey Premium

Pending orders can leave store owners unsure why a customer did not complete checkout. This plugin sends survey emails to customers with pending orders, inviting them to share what stopped the transaction. You can create multiple surveys and customize their questions to gather feedback about customers’ concerns.

Set a time interval for follow-up emails, and include a thank-you message or coupon in survey emails. Customers can also receive a direct link to retry payment. Review responses by question, track pending and recovered orders, and export survey data as a CSV file for further analysis.

Features

• Custom surveys: Create multiple survey campaigns and customize questions to ask customers with pending orders why they left checkout incomplete.
• Scheduled survey emails: Choose time intervals for sending survey follow-ups to customers with pending orders.
• Coupons in emails: Include coupon codes in survey emails as an incentive for customers to complete their purchases.
• Retry payment link: Add a direct payment retry link to survey emails, giving customers a route back to complete their order.
• Response analysis: Review customer answers for each survey question to spot patterns and identify possible checkout obstacles.
• Order tracking: View lists of pending and recovered orders to keep track of order outcomes from your store.
• CSV data export: Export collected survey answers and data in CSV format for further analysis.

Best for

• WooCommerce store owners with pending orders
• Online retailers seeking checkout feedback
• Stores that want to survey customers by email