YITH Live Chat Premium

The plugin adds live chat to a WordPress site so visitors can communicate with support operators in real time. Multiple operators can handle conversations, giving site owners a way to share visitor inquiries across a support team. Visitors can also leave offline messages when operators are unavailable.

Site owners can customize the chat window and manage conversations through an admin panel. Smart notifications alert operators to new messages, while chat history logging keeps records of customer conversations. The mobile-friendly design supports chat use across devices, making the plugin a fit for online stores and other business websites.

Features

• Real-time conversations: Let visitors contact support operators through a live chat window and exchange messages in real time.
• Multiple operators: Support multiple chat operators so a team can respond to visitor questions through the website.
• Offline messages: Give visitors a way to leave messages when chat operators are offline or unavailable.
• Custom chat window: Adjust the chat window’s appearance to suit the design and branding of the website.
• New message alerts: Smart notifications alert operators when new messages arrive, helping them keep track of incoming conversations.
• Conversation history: Log customer conversations so site owners and support teams can refer to past chats.
• Mobile-friendly chat: The chat interface is designed for use across mobile devices as well as other screen sizes.

Best for

• WordPress online stores
• Business websites with visitor support
• Teams with multiple chat operators