WS Form PRO - Freshdesk

This plugin is for WordPress sites that want visitors to submit support requests through website forms. Form submissions can create tickets in Freshdesk, giving support teams a way to collect inquiries within the helpdesk instead of entering the information manually.

Use WS Form PRO's form builder to create forms around the details your team needs. Map form fields to Freshdesk ticket fields, include custom ticket properties, and route submissions to a department based on user input or predefined criteria. Validation, error handling, and submission logs help teams review form-to-ticket activity.

Features

• Freshdesk ticket creation: Send form submissions to Freshdesk as support tickets, helping teams gather customer requests through their WordPress site.
• Custom support forms: Build forms with WS Form PRO to collect the specific information your support team needs from people submitting tickets.
• Field mapping: Map WS Form PRO fields to Freshdesk ticket fields so submitted information is assigned to the corresponding ticket fields.
• Department routing: Direct tickets to a Freshdesk department based on the visitor's form input or predefined criteria.
• Custom ticket properties: Use Freshdesk custom fields and properties in forms to collect information for your team's ticket management process.
• Validation and logs: Validate form inputs before submission and review submission logs to check form-to-ticket activity and troubleshoot integration issues.

Best for

• WordPress sites with customer support forms
• Teams managing inquiries in Freshdesk
• Businesses routing tickets by department