Fluent Support Pro

Fluent Support Pro turns a WordPress dashboard into a helpdesk for managing customer inquiries. Teams can view tickets in one place and sort them by priority, status, labels, or response history. Customers can send requests through a portal or email, giving support teams a shared place to track and handle conversations.

The plugin keeps customer data and support tickets within the site's hosting environment. Reply tools include internal notes, file attachments, customizable templates, and shortcodes. Custom ticket fields and conditional logic let businesses collect relevant details from customers, while reporting helps teams review support activity. It suits online shops, agencies, service providers, and course creators.

Features

• Central ticket dashboard: View and manage customer inquiries in one dashboard, with ticket list views for work assigned to you, priority, status, saved filters, and tags.
• Ticket filtering: Sort tickets by priority, status, labels, and response history to locate requests and organize work.
• Portal and email requests: Accept customer support requests through a customer portal or email, bringing both channels into the helpdesk.
• Flexible reply tools: Respond with internal notes, file attachments, customizable templates, and shortcodes to support clear customer communication.
• Custom ticket fields: Add custom fields and conditional logic to collect relevant information from customers as they submit support requests.
• Customer records: Use customer profiles with search and sorting to find records, and bulk block or unblock customers from the list.
• Support reports: Review detailed reports on support performance to understand activity and assess how the team's workflow is working.

Best for

• Online shops using WordPress
• Agencies and service providers
• Course creators managing customer questions