WooCommerce Freshdesk

The plugin brings customer support into the store experience. Customers can create tickets related to specific orders and see tickets they opened from the store on the My Account page. This gives shoppers a place to ask for help and follow their requests without leaving the store.

Store teams can create and manage Freshdesk tickets from WooCommerce order details or WordPress blog post comments. The plugin also connects product information with Freshdesk forum and solution center categories, so retailers can organize discussions and help content around individual products.

Features

• Order-related ticket requests: Customers can create support tickets about specific WooCommerce orders, giving the support team order context when handling a request.
• Tickets in My Account: Customers can view their store-created support tickets from the WooCommerce My Account page and open a ticket to reply.
• Ticket tools for admins: Store administrators can create and manage Freshdesk tickets from WooCommerce order details or WordPress blog post comments.
• Product-linked help categories: Connect WooCommerce products with Freshdesk forum and solution center categories to organize product-related discussions and help content.
• Freshdesk help desk connection: Connect the store with Freshdesk ticketing, discussion forums, and knowledgebase tools for customer support.
• Customer ticket history: The My Support Tickets list can include older tickets and tickets associated with a customer's account email, including after an email change.

Best for

• WooCommerce stores handling order questions
• Online retailers using Freshdesk
• Store teams managing product support