SupportCandy Private Credentials

Customers can share details such as cPanel access, FTP credentials, or administrative login information in a dedicated widget inside a support ticket. The information stays separate from public ticket conversations, giving support teams a place to handle sensitive details within their existing SupportCandy workflow.

Credentials are encrypted in the database, and administrators can set agent permissions for viewing, modifying, or deleting them. Access rules can also depend on ticket assignment, including unassigned tickets, tickets assigned to the current agent, and tickets assigned to other agents. This setup suits teams that need to limit who can handle customer credentials.

Features

• Ticket credential widget: Customers can add, edit, or remove private credentials in a dedicated widget within each support ticket.
• Encrypted database storage: Sensitive credential information is encrypted in the database to help protect it from unauthorized access.
• Agent access permissions: Administrators can control which agents may view, modify, or delete private credentials.
• Assignment-based access: Set credential permissions according to whether a ticket is unassigned, assigned to the current agent, or assigned to another agent.
• Manage agent capabilities: Administrators can assign or revoke agent capabilities related to handling private credentials.
• SupportCandy ticket integration: The add-on works within the SupportCandy ticket system, so customers and agents can manage credentials in the ticket workflow.

Best for

• Web development agencies
• Support teams handling customer credentials
• Businesses using SupportCandy tickets