Paid Memberships Pro - Reason For Cancelling Add On

When members cancel, their reasons can point to issues with pricing, content, the user experience, or customer service. This add-on collects feedback at the point of cancellation, so membership site owners can see what members report instead of relying on guesswork. It works with Paid Memberships Pro and adds cancellation feedback to the membership workflow.

Customize the cancellation form to match your feedback goals, using multiple-choice responses, open-ended fields, or a combination. Responses are organized for review, making it easier to spot recurring concerns and consider changes to the membership offering. Email alerts can notify you when a member submits feedback, so your team can review the response and follow up.

Features

• Custom cancellation forms: Adjust cancellation forms to suit your feedback goals and brand voice, including multiple-choice options, open-ended fields, or both.
• Multiple response types: Collect member feedback with dropdowns, checkboxes, and text fields for structured responses and written explanations.
• Feedback during cancellation: Collect a member's response when they request cancellation, capturing feedback at the point they decide to leave.
• Organized cancellation data: Review collected cancellation responses in an organized format to identify recurring reasons and areas to consider improving.
• Email alerts: Receive email notifications when members submit cancellation feedback, so your team can review responses and follow up.
• Paid Memberships Pro connection: Add cancellation reason collection to a site using Paid Memberships Pro as part of its existing membership workflow.

Best for

• Paid Memberships Pro membership sites
• Membership teams reviewing cancellation feedback
• Site owners tracking reasons members leave