Ninja Forms Help Scout

When visitors submit a support request through a WordPress form, the message can be sent to a Help Scout mailbox for your team to handle. Ninja Forms Help Scout connects the form and help desk, so inquiries from your site can enter the same workflow as other customer requests.

You can place support request forms on posts, pages, and product pages, giving visitors a way to contact your team in different parts of your site. The connection can also create or update customer profiles in Help Scout with interaction history, helping teams refer to previous contact when responding.

Features

• Send requests to Help Scout: Route customer support requests submitted through Ninja Forms on your WordPress site into a Help Scout mailbox for your team to handle.
• Place forms across your site: Add support request forms to posts, pages, or product pages so visitors can contact your team from different areas of your site.
• Create customer profiles: Automatically create customer profiles in Help Scout from form interactions, giving your team a record associated with each inquiry.
• Update interaction history: Add form interactions to customer profiles in Help Scout, so support teams can refer to a visitor's contact history when handling requests.
• Use Help Scout workflows: Handle routed requests with Help Scout tools for categorizing tickets, assigning requests, adding internal notes, and using reusable reply templates.

Best for

• Businesses using Ninja Forms and Help Scout
• WordPress sites that collect support requests
• Teams handling customer inquiries through Help Scout