Support Ticket Management System for WordPress

The plugin turns a WordPress site into a helpdesk for collecting and managing customer support requests. Customers can submit tickets through the website or by email, and the team can organize and track those requests through a ticketing interface. This gives businesses a central place to handle support conversations within their WordPress site.

Teams can add agents, organize them into groups, and assign administrator privileges. Graphical reports show ticket volume, agent performance, customer ratings, and feedback, giving managers information about support activity. The responsive design supports ticket management across devices, making the plugin a fit for businesses that want support tools alongside their WordPress site.

Features

• Ticket tracking: Organize and track support requests through a ticketing interface, helping teams keep customer inquiries together as they work on them.
• Website and email requests: Let customers submit support tickets through the website or email so requests can be captured in the helpdesk.
• Agent accounts and groups: Add agents and agent administrators, then organize agents into groups that reflect your business structure.
• Graphical support reports: View ticket volume, agent performance, customer ratings, and feedback in graphical reports.
• Ticket administration: Assign administrator privileges and manage support activity through the helpdesk interface in the WordPress dashboard.
• Responsive design: Use the ticket management interface across devices, allowing teams to handle support requests from different screen sizes.

Best for

• Businesses managing customer support on WordPress
• Teams that organize agents into groups
• Sites that accept support requests by email