Knowledge Base | Helpdesk | Wiki WordPress Plugin

Use the plugin to publish customer support articles, frequently asked questions, product or service documentation, or internal team resources on a WordPress site. Organize content into categories and reorder both articles and categories with drag-and-drop controls. This gives visitors and team members a structured place to look for information, while giving site owners a way to manage the content as it changes.

Visitors can search the knowledge base, with live results available as they type. You can customize the search placeholder, choose whether to show a submit button, place the search bar on the main, category, or article pages, and turn live search off. Breadcrumb navigation can appear on category and article pages, and customizable URL slugs let you set the addresses for articles and categories.

Features

• Reorder articles and categories: Use drag-and-drop controls to arrange knowledge base articles and categories into a content structure that fits your support or documentation workflow.
• Customize URL slugs: Set readable slugs for articles and categories to define how their addresses appear on your WordPress site.
• Add breadcrumb navigation: Display breadcrumbs on category and article pages so visitors can see where they are and move back through the content structure.
• Search with live results: Show search results as visitors type, and customize the placeholder text in the search field to suit your knowledge base.
• Place search controls: Choose whether to show the search submit button and set the search bar placement on main, category, or article pages.
• Turn off live search: Disable live search results when you want visitors to use a different interaction with the knowledge base search.
• Use on mobile devices: The responsive design supports access to knowledge base content across devices, including phones and tablets.

Best for

• Customer support centers
• Product documentation sites
• Internal team wikis