Easy Digital Downloads - Message

Customer support for a digital store can involve questions and updates tied to individual purchases. Easy Digital Downloads – Message gives store owners a way to communicate with customers from the WordPress dashboard, with messages linked to orders or products. This keeps customer conversations within the store's WordPress workflow.

Use the plugin to send personalized messages and review past conversations. Message templates can use dynamic placeholders, and message history provides a record of previous discussions. The plugin also includes notifications for new customer messages and supports team collaboration on replies.

Features

• Dashboard messaging: Send direct messages to customers from the WordPress dashboard, keeping store communication within the site's admin workflow.
• Personalized templates: Create message templates with dynamic placeholders to tailor communication to individual customers.
• Order-based messages: Send messages related to specific orders or products, so customers receive information connected to their purchase.
• New message alerts: Receive notifications when customers send new messages, helping store owners keep track of incoming conversations.
• Conversation history: Review logs of past conversations to follow earlier exchanges and refer back to customer support discussions.
• Team collaboration: Allow team members to work together on customer messaging, helping maintain consistent responses across the store.
• Mobile-friendly dashboard: Manage customer messages through a responsive interface designed for use on smartphones and tablets.

Best for

• Easy Digital Downloads store owners
• Digital shops handling order questions
• Store teams managing customer messages