TotalDesk - The All in One WP Helpdesk Solution

When customer questions arrive through different channels, keeping track of issues and responses can be difficult. TotalDesk provides a central helpdesk within WordPress, where businesses can manage trackable support tickets, chat with visitors, and publish knowledge base content. Customers can look for answers themselves, while support teams can work through inquiries in an organized ticketing system.

Customizable forms let you collect the information needed to process each request. Automatic ticket assignment routes inquiries to agents or departments, and reporting tools provide information about ticket volumes, response times, and agent performance. Role management lets administrators set access levels for agents and admins, helping businesses organize the people who work in their helpdesk.

Features

• Organized ticketing: Create and manage trackable support tickets to keep customer issues organized as your team works toward resolution.
• Built-in live chat: Chat with site visitors in real time, giving customers a direct way to contact support from your website.
• Knowledge base: Publish support information that customers can consult to find answers to common questions on their own.
• Customizable forms: Adjust inquiry forms to collect the details your team needs when customers submit a support request.
• Automatic ticket assignment: Route incoming tickets automatically to the appropriate agents or departments for handling.
• Support reports: Review ticket volumes, response times, and agent performance with reporting tools for support activity.

Best for

• Businesses managing customer support in WordPress
• Support teams assigning tickets to agents or departments
• Sites offering live chat and self-service answers