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Chat - Support Board

v3.9.1Unlimited sites

Chat - Support Board is a WordPress plugin for businesses that need to manage visitor conversations and support requests from their site.

Product facts

Version
3.9.1
Released
29 October 2026
Type
Plugin
Licence
GPL
Included in
Every plan, or $4.79 on its own

Overview

Support Board brings visitor chat and help desk tasks into a WordPress plugin. Teams can communicate with visitors in real time, manage support tickets, and offer a knowledge base for customers seeking answers on their own. Chatbot options using Dialogflow and OpenAI can handle common questions, while connections to Slack and WhatsApp help bring conversations from those platforms into the support workflow.

For online stores, WooCommerce integration provides access to customer order details during chat. The plugin also supports multilingual communication and lets site owners customize the chat widget's colors, greetings, and triggers. Visitor monitoring and chat analytics provide information about visitor behavior and chat activity, making the plugin a fit for businesses that handle customer questions through a WordPress site.

Features

  • Real-Time Live Chat: Communicate with website visitors in real time through a chat widget on your WordPress site.
  • Help Desk Tickets: Manage, assign, and track support tickets within WordPress to organize customer requests.
  • Dialogflow and OpenAI Chatbots: Set up chatbot capabilities using Dialogflow and OpenAI to automate responses to common customer inquiries.
  • Slack and WhatsApp Connections: Connect Slack and WhatsApp to bring support conversations from those platforms into your support workflow.
  • Built-In Knowledge Base: Offer customers a knowledge base where they can look for answers to their questions on their own.
  • WooCommerce Order Details: View customer order details through the WooCommerce integration while assisting shoppers in chat.
  • Customizable Chat Widget: Adjust chat window colors, greetings, and triggers to suit the appearance and behavior of your site.

Best for

  • WordPress online stores using WooCommerce
  • Businesses managing customer support tickets
  • Sites serving multilingual audiences

Changelog

Version 3.9.1 — 20 September 2026

  • Security Cross Site Request Forgery (CSRF) and file deletion authorization vulnerabilities have been fixed.
  • Security Fixed several SQL injection vulnerabilities.
  • Fixed A bug related to message notifications has been fixed.
  • Fixed A bug showing empty messages in the chat widget has been fixed.
  • Fixed A bug wrongly showing playground user in the users area has been fixed.
  • New Option to edit messages from admin area.
  • New New merge field: {user_phone_number}.
  • Improved Optimization Improvements to edit message functionality.

Earlier versions

  • 3.8.2 (5 July 2025): 1 new, 1 improved, 6 fixed
  • 3.8.1 (16 June 2025): 1 improved, 8 fixed, 2 security
  • 3.8.0 (13 May 2025): 3 new, 2 improved, 6 fixed

FAQ

Is Chat - Support Board free?

The code of Chat - Support Board is licensed under the GPL, so anyone may use, change and share it. GPL 247 is a paid service: a plan or a purchase of Chat - Support Board gives you the download and its updates. The developer's own support, licence key and online services are not included.

Which version of Chat - Support Board is this?

Version 3.9.1, released 29 October 2026. New versions appear here when the developer publishes them.

How do I update Chat - Support Board?

Install GPL 247 Updater on your site and paste your key from My Account. It installs new versions of Chat - Support Board for you.

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