KBx Pro - ChatBot, KnowledgeBase, Glossary & FAQ

The plugin brings several support formats together in one WordPress tool. Create knowledge base articles, arrange common questions as an FAQ, or present terms in an alphabetical glossary. Visitors can browse the format that suits the information they need, while your team can organize support content in one place.

Its chatbot works with WPBot and supports Google DialogFlow AI and NLP for natural-language interactions and multilingual conversations. Knowledge base articles can include file attachments, alternative questions, and upvote or downvote feedback. Optional add-ons provide live human chat and support tickets for sites that want those additional support options.

Features

• Chatbot with DialogFlow: Connect the chatbot with WPBot and Google DialogFlow AI and NLP to support natural-language conversations and multilingual interactions.
• Knowledge base articles: Build a structured collection of support articles so visitors can browse information and look for answers to their questions.
• FAQ and glossary formats: Present content as an FAQ for common questions or an alphabetical glossary for terms visitors may need to understand.
• Article files and questions: Attach files to knowledge base articles and add alternative questions to help guide visitors toward relevant answers.
• Article voting: Let visitors upvote or downvote knowledge base articles, giving your team feedback about the usefulness of its content.
• Optional support add-ons: Add live human chat and support ticket capabilities through optional add-ons for visitors who need assistance beyond automated answers.

Best for

• WordPress sites with customer support content
• Businesses building self-service help areas
• Teams organizing FAQs and technical terms