SupportCandy Gravity Forms Integration

When customers send support requests through a form, staff need those details in the helpdesk to manage each issue. This plugin connects Gravity Forms with SupportCandy so form submissions create tickets. It suits WordPress sites that use both tools and want to gather customer requests through custom forms.

You can connect multiple Gravity Forms and map their fields to SupportCandy ticket fields. Submitted information is added to the ticket, so customers can provide details such as text, email, file uploads, addresses, and selections. Place forms on public-facing pages to give visitors a familiar way to submit support requests.

Features

• Multiple form support: Connect multiple Gravity Forms to SupportCandy, giving your site different forms for collecting support requests.
• Field mapping: Map Gravity Forms fields to SupportCandy ticket fields so submitted details are included in the ticket.
• Automatic ticket creation: Create a SupportCandy ticket when a customer submits a connected Gravity Form, with the form data populated.
• Public form placement: Embed custom Gravity Forms on public-facing pages, where visitors can use them to send support requests.
• Advanced field types: Collect information with supported field types such as Captcha, consent checkboxes, multiselect lists, file uploads, and address fields.

Best for

• WordPress sites using SupportCandy and Gravity Forms
• Businesses collecting customer support requests
• Support teams handling structured ticket submissions