Help and FAQ

You get the same code the developers release, distributed under the GPL, which lets anyone use, change and share it. GPL 247 is not affiliated with the developers, so you do not get their licence key or their support.

Every plan includes every product in the store, with updates, on as many sites as you like. The plans differ in price, in how long they last and in how many downloads you can make each day. The Plans page compares them.

Yes. You can buy any product on its own from its page. The page also says how long you get downloads and updates for it.

What you already downloaded keeps working. New downloads and updates stop until you renew.

Monthly and yearly plans renew by themselves at the end of each period. To stop them, open My Account → Membership, click Manage subscription and cancel there. Your plan keeps running until the end of the period you paid for.

Yes. Open My Account → Membership and click Switch plan. The checkout shows what you pay before you confirm.

With one of the payment methods shown at checkout. Your orders and their details are in My Account → Orders.

Our Refund policy says when we refund an order and how to ask.

With a plan, open any product and click Download. Products you bought on their own are also listed in My Account → Downloads.

Yes. The GPL lets you use it on your own sites and on your clients’ sites.

My Account → Membership shows how many downloads your plan allows each day. Downloading the same product again on the same day counts only once. The count starts again every day at midnight UTC.

No. WordPress installs a plugin or theme from the ZIP file itself, so upload it as it is. How to install a plugin or theme shows each step.

In My Account → Download history, with the date of each download.

Upload its ZIP file in your WordPress dashboard. For a plugin, go to Plugins › Add Plugin › Upload Plugin. For a theme, go to Appearance › Themes › Add Theme › Upload Theme. How to install a plugin or theme shows each step and what to do if WordPress shows an error.

No. The products work without the developer’s licence key. Only a feature that runs on the developer’s own servers, such as a cloud template library or an AI assistant, needs the developer’s licence. Updates come from us, through our updater.

The ZIP file holds more than the plugin, often its documentation and a second ZIP file. Unzip it on your computer, then upload the ZIP file inside it that has the product’s name. How to install a plugin or theme explains this message and the others.

With Elementor and the free Template Kit Import plugin. How to import a template kit shows each step.

Install our updater plugin and connect it with your key. Updates then appear in your WordPress dashboard like any other update. How to update shows each step.

Yes. In the updater’s Automatic updates tab, turn on Update my products by themselves and choose the days and time. Before each update, the updater saves the version you had, so you can go back to it.

Yes. Before each update, the updater saves a copy of the version you had. To go back, open the updater’s Restore tab and click Restore next to the product. On the same tab you can choose how many days the copies are kept.

Check that your plan is active and that the updater has your current key. New versions reach the store a short while after the developer releases them.

My Account → Domains lists them. There you can remove a site you no longer use, or block one so it gets no more updates with your key.

Yes, you need one to download. We create it when you place your first order. It holds your downloads, your plan and your updater key.

Open My Account, click Lost your password? and enter your email address. We send you a link to choose a new one.

Open My Account → Account details, change them and click Save changes.

Write to us with the product name, its version, what you tried and any error message. We help with downloading, installing and activating products.

No. The developers support their own customers only. We help with downloading, installing, activating and updating the products you get from us.

No. We help with downloading, installing and activating products. Customisation and site setup are not included.